Operations Quality Leader

Permanent employee, Full-time · UK (Leighton Buzzard)

Your mission at LINDAL

You will handle Customer Complaints by maintaining strong relations with our customers to ensure all product specifications are clearly understood. Form part of team of 5 and lead 2 Quality Coordinators. Collaborate with suppliers by understanding supplier needs, specification & expectations with a view towards our mutual commitment to overcome challenges that occur.

Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
Demonstrate and lead problem solving efforts via proven root cause investigation methods.
Supplier Quality: Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
Quality Control (Internal Non-Conformities)
Collaborate with other functions to support operations when product quality issues are detected, and support
coordinating the appropriate steps to resolve any challenges.
Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer
Satisfaction.
Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations.
Work with local teams including Group functions, to ensure successful completion of changes.
Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
Support the Internal Audits, Validations, pFMEA, Metrology, Document Control.
Ability to accomplishing work objectives and deliver business results, by setting high standards of performance for yourself and others.

Your profile

Collaborate with the wider Group Quality and other sites in an efficient and effective manner.
Proactively seek out best practices and process innovations.
Committed to supporting the Site across all functions to continuously improve defect reduction.
Support continual improvement efforts within the site, to ensure Customer Requirements are met through the operation of efficient & effective processes.
Lead problem solving activities, to ensure actions are taken in a timely manner. I coordinate actions, and assess corrective actions proposed for effectiveness.
Actively coach and support colleagues in problem solving and corrective action methods.
Support the Local processes and the review of Site KPIs.
Demonstrated ability to work collaboratively and cross functionally.
Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act.
Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
Support both the Local and the Global approach to ensuring health & safety is considered in everything I do.

Education,Knowledge, Skills, Experience

A proven equivalent knowledge by long term job experience or equivalent / higher than a HND preferably in a natural science.
Any other qualifications towards relevant areas e.g. General or Specific Operational Practices, Six-Sigma,Auditing, Problem Solving, Change Management etc.
Knowledge of QMS requirements, including related International Standards. BRC requirements where necessary.
Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
Good experience in Microsoft Office applications, especially Excel.
Good understanding & ability to communicate in English language.

Why us?

We offer an environment where all employees have the opportunity to develop, supported by the entire management team.
Additional benefits include:
- Pension Scheme
- Flexible holidays with 25 days Annual Leave plus bank holidays
- Christmas/New Year Shut Down Week
- Health Cash Plans
- EAP
- Wellbeing and Healthy Living programme
- Financial and Legal Wellbeing programme
- Discounts at numerous Supermarket Shopping
- Access exclusive deals and discounts on products or services

Your contact

Kris Nagiah
HRBP

Information about the site

LINDAL Valve Co. Ltd. is located in a market town in Bedfordshire with good access to the M1 and A5 and public transport.
We are a specialist in the design, development, manufacture and supply of aerosol dispensing packaging solutions tailored to meet a broad spectrum of customer needs and market applications.
Our product offering includes a comprehensive range of valves, actuators, barrier packs and associated accessories that address the technical and aesthetic dispensing requirements, enabling customers to differentiate and excel in an increasingly competitive marketplace.

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About us

LINDAL Group was founded in 1959 and today is one of the world’s market leaders in aerosol packaging technology. We offer a broad range of standard and custom aerosol packaging solutions and have become a partner of choice for many of the world’s most prestigious, innovative and trusted brands.

Together with our multinational, highly skilled experts and thorough understanding of the current market trends, the company consistently delivers innovative solutions to increasingly complex and long-term projects globally.

Our wide-ranging portfolio offers quality packaging solutions for personal care, household, health care, food and technical industries.

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We are looking forward to hearing from you!

Thank you for your interest in LINDAL Group.
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